Maintenance is available on a contractual basis, and it is a our preferred service. Maintenance contract is very flexible and we will work with you to meet your requirements. Like a member of our network you will have almost immediate response over remote access, and in case of critical problem in less than 4 hours in person.   Hardware installation includes unpacking, assembling, testing, and interconnecting of all equipment. Software installation consists of installing the software on the appropriate computer and setting it up for the hardware configuration of that computer.   Medias ensures that all equipment and software purchases are fully integrated and properly functioning when turned over to you. We will configure your computers so they work together, and if they are already working together, we can configure them to work together faster and more reliable.   As the amount of people using your computer network increases, the performance decreases. We monitor usage and data flow, identify problem areas and recommend and install solutions for increased performance.   We will work with you in solving all of the various problems that might arise with Windows 95 & 98, Windows NT Workstation and Server, as well as 2000 and XP. We will diagnose the problem and provide solutions to resolve the situation quickly and efficiently. Support is provided at all levels, from day-to-day administrative functions such as adding users, setting rights, etc., to wiring problems.